Little answers
Common questions, all in one little corner.
Do I need an account to shop?
No. You can check out as a guest and access your order through the private link sent by email. An account is optional.
Can I buy products and a commission together?
Yes. You pay together, but they are prepared and delivered separately. Your order shows the shipment and commission statuses.
What happens when a product is sold out?
Leave your email on the product page and confirm the notification. You will receive an email when it returns. Notifications do not reserve stock or require payment.
How long does a commission take?
The expected turnaround is one to two weeks from payment, depending on available slots. If anything needs clarification, we will tell you about any change to the delivery date.
How many revisions are included?
Three: one at sketch, one at line art and one at colour. Changes to the scope are discussed and agreed with you beforehand.
How will I receive my illustration?
Through private access sent to your email. You have 90 days from delivery to download it. It is deleted afterwards, so keep your own copy.
Will my photographs be published?
No. References are private and used only for your commission. Publishing a personal illustration requires separate permission.
Can I send it as a gift?
You can mark a physical product as a gift. Special gift wrapping will only be available once its presentation and price are confirmed.
When are orders dispatched?
Orders are dispatched once a week from Santander. Transit times depend on the destination and chosen service, and are shown before payment.
My order arrived damaged. What should I do?
Contact us with your order reference and keep the packaging while we resolve the issue. We will help you with it.